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Privacy Policy

By providing you with this Privacy Statement, JCJourneys is pledging our continued commitment to protecting the information you provide us. JCJourneys has engaged May, May & Merriman to regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your personally identifiable information (PII) made in this privacy statement.

Information collected about you

JCJourneys collects personally identifiable information (PII) about you that you specifically and voluntarily provide. This includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although some information is needed in order to process and fulfill travel requests, all areas of JCJourneys website can be accessed without providing any PII.

On all JCJourneys pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

JCJourneys collects PII when you:

  • Register your details
  • Give reservation information
  • Purchase travel
  • Complete a market survey or Questionnaire
  • Contact JCJourneys


Register your Details

JCJourneys collects your e-mail address and other information when you register on our Web site to receive our newsletter.

Give reservation Information

JCJourneys collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored on the clients database on JCJourneys’ network.

When someone is accompanying you on travel purchased through JCJourneys, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing JCJourneys with their full names, contact numbers, e-mail addresses and travel preferences, as they will be unable to access the information you provide on their behalf.

Travel purchase information

JCJourneys collects the billing address of the client when travel is purchased. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through JCJourneys. We are committed to securing this information.

Surveys

JCJourneys may offer our clients, enquirers and website visitors an opportunity to participate in surveys regarding their experience with us. For our clients, we may also send these surveys via e-mail. You are under no obligation to respond to any survey and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by JCJourneys when you participate in a survey may include your full name, e-mail address and street address.

Contacting JCJourneys

JCJourneys collects PII such as your full name, e-mail address and contact number whenever you submit a question or suggestion, logging on to JCJourneys, or accessing your account.

Other information we collect

Some information is collected automatically every time you visit JCJourneys (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

Information from other sources

To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our information. Additionally, authorized JCJourneys personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Travel planning and purchase

Information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.

Travel Alerts notification

In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, JCJourneys may give you an e-mail, postal or telephonic notification to inform you of these conditions and help you make alternative travel arrangements.

Marketing notifications

As a JCJourneys client or enquirer, you may receive e-mails or post from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from JCJourneys. We may also use your e-mail address, postal address or telephone number to contact you about information relating to your purchased travel.

Responses to your questions or suggestions

We will use your e-mail address, telephone number or postal address to respond when you submit a question or suggestion, or request assistance with viewing your itinerary or logging on to JCJourneys.

Improving the quality of your visit to our site

We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.

Sharing your information

JCJourneys does not sell or rent your PII to anyone.

Service providers

JCJourneys will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.

JCJourneys may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to JCJourneys.

Trusted business partners

In addition, we have partnered with various third-party Web sites to offer JCJourneys travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer JCJourneys provided travel services. We will not share any of your PII with these trusted third-party companies, even if you register on JCJourneys through their Web sites.

Our obligations

JCJourneys may be required by law to disclose information you have provided in obtaining our travel products or services. JCJourneys may also disclose information against someone who poses a threat to JCJourneys' interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for JCJourneys to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites

There are several places throughout JCJourneys that may link you to other Web sites that do not operate under JCJourneys' information privacy practices. When you click through to these Web sites, JCJourneys' information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Communications from JCJourneys

Members will receive communications from JCJourneys when they:
• Register to receive a JCJourneys newsletter
• Purchase travel
• Post a reply card to JCJourneys requesting information
• Win a competition
• Contact JCJourneys with questions/suggestions

Register to receive a JCJourneys Newsletter

When you sign up to receive a JCJourneys newsletter, you will receive an acknowledgement e-mail and the Newsletter will follow at regular intervals.

Purchase travel

Each time you purchase travel through JCJourneys, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary and various other documents to facilitate that holiday. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, JCJourneys may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Post a reply card to JCJourneys requesting information

Each time you contact JCJourneys, requesting information, that information will be sent to you, together with any other information that we feel may be of use. This may be at a later date and will continue until that time that you request such provision of information to cease.

Competitions

You have the option of sending an e-mail to JCJourneys requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the competition. We will make every reasonable effort to honor your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions

When you request assistance with any aspect of your booking or holiday, we will respond to you via e-mail or telephone.

Protecting your information

We want our members and website visitors to feel confident about using JCJourneys to plan and purchase their travel, so we are committed to protecting the information we collect. JCJourneys has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, the JCJourneys website only stores the information you provide when registering to receive a JCJourneys newsletter.

Changes to the JCJourneys Privacy Statement

This Privacy Statement was produced and posted on JCJourneys on 23 June 2004 (Revised 16 October 2012). JCJourneys reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how JCJourneys will use your PII, JCJourneys will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please Email us.

Contacting JCJourneys

We want to make sure you have control over your travel experience as JCJourneys customer, from planning and purchasing your travel to protecting your personal information.

JCJourneys agents are ready to help with your travel concerns 24 hours a day, seven days a week. When you need help, use our Email enquiry form. All e-mail receives a response within 24 hours. You may also call 01886 812862 to speak to a representative personally. Agents will address any questions or concerns you may have about your JCJourneys travel planning or purchases.