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1. JCJourneys is a Tour Operator and part of JC Tours Limited, Lower House Farm, Shelsley Beauchamp, Worcestershire WR6 6RE. Registered in England under company number 4148428 at Foley House, 123 Stourport Road, Kidderminster DY11 7BW. ATOL licence number 6112. Air Travel is generally arranged through Steamond Travel (Maida Vale).
2. Insurance It is essential that you take out your own travel insurance (including medical and personal loss) in order to protect yourself against unforeseen events. Our insurance is provided by our Brokers Campbell Irvine Ltd, through the carrier Euclidian, and we can provide you with the relevant cover should you so wish. If you choose not to take our insurance, you must provide details of your insurer on the booking form.
3. Booking Procedure Once we have confirmed availability, please complete the booking form and forward it to JCJourneys, together with the non-refundable deposit, made payable to JCJourneys within 5 days. Upon receipt of your booking form and deposit, you will be sent a confirmation invoice and the booking then becomes a contract between you the customer and JCJourneys and bound by our terms and conditions. If your booking is made within 8 weeks of departure full payment is required at the time of booking.
Final payment is due 8 weeks prior to departure. This payment must be made by the date stated on the invoice. Failure to meet this deadline may result in JCJourneys viewing your booking as cancelled and thereby incurring our cancellation charges.
Security Deposit (Villas) – for villa rentals we require a security deposit cheque to hold against potential villa damage or other local costs incurred during your holiday. This is due 8 weeks prior to departure. We will return this cheque 14 days following your return from holiday except in the instance when deductions have been incurred. You will be advised of this as soon as possible during your holiday or within the 14 days (or up to 3 months for telephone expenses), and the subsequent balance will then be refunded.
4. Villa Prices Unless detailed as payable locally, the price includes: gas, electricity water, weekly linen change, plus maid service as specified. Air-conditioning, heating, pool-heating, telephone, additional maid and extra linen service are payable locally.
5. Currency Surcharges In certain very limited circumstances JCJourneys reserves the right to inform you of surcharges on the holiday cost, resulting from weakness of the £ and its effect on exchange rates.
6. Methods of Payment Cheques are to be made payable to JCJourneys.
Please contact us if you would like to transfer the deposit and balance payments directly into our bank account.
7. Amendments/Cancellations by the Customer Please carefully read your confirmation as
soon as you receive it and contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. If you do not check your confirmation early we cannot accept liability.
a. Amendments. Please notify the company of any amendments to your booking. Do this in writing, no later than 21 days prior to departure. If any charges or expenses are incurred as a result of conditions imposed by our suppliers, then these will be passed on to you.
b. Air Tickets. Please note that any change made to airline tickets after the tickets have been issued often results in 100% cancellation charges.
c. Cancellations. Cancellations should be made in writing by the signatory of the booking form. Charges apply from the date cancellation notification is received by us, as follows:
Period before departure
within which notification is received |
Cancellation charge as a
percentage of total holiday cost |
|
After payment of deposit |
Deposit |
| 56-35 days before departure |
60% of invoiced cost |
| 34-15 days before departure |
75% of invoiced cost |
| 14 days and departure |
100% of invoiced cost |
Total holiday cost excludes insurance and any amendment charges, which are not refundable.
8. Amendments/Cancellations by JCJourneys Great care is taken to ensure all information and prices given by us are correct. However, changes and errors can occur and we will advise you of these before accepting your booking. In very rare circumstances the company will have to modify a holiday before you depart. If this change is significant (that is, if it is a change of more than 12 hours in a flight time, a change of international airport and city, a change of destination or a reduction in standard of accommodation), we will notify you as early as possible and you may i) accept the modification, ii) change your booking to another available holiday, iii) cancel and receive a full refund.
Costs for the Houseparty trips are based on a minimum number of passengers travelling together. In the event that we do not reach the minimum number, we will cancel the tour and refund you all your payments, or we will run the trip at the additional required costs, subject to your approval.
9. Airlines and Other Suppliers As between you and the suppliers of transport, accommodation and other components of your holiday, the conditions of the supplier will apply. Transport timings are provided by the carrier concerned and subject to weather conditions, maintenance requirements, etc. Accordingly, we cannot guarantee these times.
JCJourneys has complied with the financial bonding requirements of the Civil Aviation Authority and its Air Travel Organiser’s Licence number is ATOL 6112. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk .
10. Our Responsibilities to you JCJourneys accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or subcontractors, providing they were at the time carrying out work authorised by us, except in the following situations:
a. Any injury, illness, death, loss, loss of enjoyment, damage, expense resulting from:
(i) The fault of the person(s) affected or any member of their party.
(ii) The fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided.
b. Force majeure: Circumstances beyond the company’s control, the consequence of which neither the company nor its suppliers could avoid, including but not limited to, war, threat of war, riot, civil strife, terrorist activity, industrial dispute, technical problems, natural disaster and adverse weather conditions.
c. Minimum numbers: Insufficient numbers of people have booked the arrangements to make their operation financially viable in the advertised form. Cancellation by the company, as a result of insufficient bookings, will not take place after the ‘balance due’ date.
d. Excursions. When you book an excursion locally, you contract with the local company and not JCJourneys.
11. Your Responsibilities It is your responsibility to obtain all documents required for your holiday, to ensure that these are in the proper order and to take them with you. We will not be liable if you fail to do so, nor for any additional costs incurred as a result. You are also responsible for checking in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday.
12. Number of People Please note that for villa rentals, the number of people staying during the week must not exceed the maximum number as indicated on the Booking Form.
13. Passport/Visas, Health/Vaccinations It is your responsibility to ensure that you have a valid passport, the necessary visas and that you conform to the health requirements of each country visited during the holiday. For advice on vaccinations and prophylaxis required in any of the countries to be visited, please consult your doctor.
14. Property Description We have visited each of our properties and the subsequent descriptions and photographs were accurate at the time of publication. Please note that these descriptions reflect the personal opinion of the author. If changes have been made to a property and we are aware of them, we will inform you. However we will not accept responsibility for any alterations made by the owners without our knowledge.
15. Risk Assessment In light of the onset of Health and Safety, it has been prudent to allocate our assessment of Risk to our clients when staying in one of our properties. To this end, notwithstanding common sense, we have devised a grading as follows:
Low - Normal risk to Safety and Security Child friendly (under 10 years old) with supervision. We are aware that swimming pools represent a risk to children of all ages, however, this risk is greatly reduced with constant adult supervision. Properties with pools that have roman style steps are in this category as they allow for easier entry and exit from the water.
Medium - Attention needed in a Specific Area Examples of risk at these properties are as follows: a pool with a ladder entry rather than roman steps, normal stairs without rails, or furnishings needing care and attention (such as sharp edges and the like).
High - Major need for Care This might relate to the care and attention required to furnishings, design of the property (ie. stairs without a banister or stairs cut into the cliffside) or a high-risk activity such as skiing (not suitable for children or adults without care).
These are guidelines only and are in order to help you when planning your holiday. If there is a medium Risk attached to a property, you should consider the reasons why and then act accordingly or enquire further.
16. Villa Arrival and Departure Times On your arrival at the villa you will be met by the owner or local manager. You must arrive between the hours of 4pm and 6pm, unless by special arrangement. If you are prevented from arriving during these times once in-country, please call the owner or local manager on the number given to you in your information pack.
Check out time on the day of your departure is 10am. Prior to this on the same day the owner or local manager will inspect the property and subsequently confirm the final costs with you (such as extra heating and additional maid service), to be paid in local currency at that time.
17. State of the Property We would ask that you look after the property during your stay and that it is left in the state in which you found it. If the property is deemed by the owner or the owner’s local manager not to be in an acceptable condition on your departure, there will be extra cleaning costs incurred as determined by the owner or the local manager.
18. Damage Please inform the owner or the local manager immediately of any damage to the property or loss of its contents. You will be responsible for reimbursing the costs incurred, either payable locally or from the security deposit. Valuables left at the property are done so entirely at your own risk.
19. Behaviour As Party Leader, you are responsible for the civilised behaviour of your party. The owner or local manager reserves the right to ask you and your party to leave the property if your behaviour falls below those acceptable levels.
20. Animals Unfortunately we do not permit visiting dogs or pets at our properties. Please be aware that as many of our properties are out in the country, there is every chance that you may see and hear local animals, be it cats, dogs or insects such as scorpions. It is important that you advise us if you, or any of your travelling companions, suffer from allergies related to animals.
21. Swimming Pools It is usual at some of our European villas for the swimming pools to remain closed during the low and shoulder seasons. Please contact us to confirm the situation with a particular villa and the additional costs incurred if you wish it to be opened.
22. International Standards Please be aware that standards in various countries overseas may differ from those experienced in the UK. Examples of this may range from food and accommodation to water supplies and transport.
23. Complaints If you are unhappy with regards to the property or any of its services, and are unable to resolve it locally, you must inform us immediately by telephone. In the instance that the issue cannot be resolved, full details must be sent in writing by the party leader within 14 days at the end of the holiday. If you do not follow these steps, we will not be able to conduct a proper investigation and resolve the complaint promptly. Please note that we will only converse with the Party Leader during the process of the complaint.
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